Operations Supervisor

Position Summary: 

Responsible  for achieving established departmental goals; including employee safety, product quality and accuracy, staff productivity, scheduling efficiencies and the oversight of equipment performance and downtime.

Essential Responsibilities:

  • Continuous development, analysis and utilization of established departmental performance data programs to achieve departmental goals.
    • Analysis, development and reporting to department OEE’s (Overall Equipment Effectiveness); KPI’s (Key Performance Indicators); and EFF’s (Equipment Efficiency).
  • Continuous analysis of current production processes and procedures, proposals for improvements, implementation and follow through of agreed upon changes.
  • Act as a teacher and mentor to direct reports and co-workers.
    • Understand you are a reflection of your staff.
    • Responsible for the continuous development and evaluation of production and warehouse employees.
  • Act as a Department ambassador for all Production related matters.
  • Communicate effectively within the department by:
    • Working closely with Operations Manager, Technical Department, Quality Assurance, Quality Control, and Maintenance Departments.
    • Holding (as needed) staff and individual meetings and development opportunities with the mindset of “continuous growth.”
  • Responsible for performance management including: ad hoc and annual performance reviews, coaching/mentoring sessions, discipline, etc.

Product Safety Responsibilities:

  • Responsible for completing required paperwork accurately and honestly
  • Ensures adherence to all corporate cGMPs (Good Manufacturing Practices), established SOPs (Standard Operating Procedures) all Product Safety policies, and Contamination Control programs and procedures.

Positional Accountabilities: 

  • Ability to own, lead and develop overall department, its staff, and its activities.
  • Ensure process team: 100% adherence to all Manufacturing Records; no deviations.
  • Ensure process team: 100% adherence to all company cGMP’s (Current Good Manufacturing Practices) and SOP’s (Standard Operating Procedures); no deviations.
  • Understand implications of departmental “down time” and inefficient processing.
    • Understand how to react to such matters, to minimize downtime incurred.
    • Contribute in proactive approach to address future downtime obstructions.
    • Teach ownership and reactions of “downtime” to your staff
  • Utilize designated paperwork/systems to track, verify and adjust efficiencies.
    • Educate staff in utilization of processing systems and data.
  • Responsible for  line product being put “on hold” or deemed “waste,” as a result of departmental error or inefficiencies.
  • Responsible for any and all line “Down Time” related to processing line/equipment.
  • All other duties as assigned by manager


  • Associates degree or equivalent experience. Bachelor’s degree preferred.
  • 5+ years in a supervisory role in fast-paced manufacturing environment

Business Knowledge

  • Effectively utilizes available tools to maximize contribution
  • Manages resources (staff and equipment) effectively
  • Ability to manage departmental expenses and save cost where applicable
  • Understands relationships of resources, process, and profit

Interpersonal Skills

  • Ability to builds relationships with employees at all levels
  • Ability to manage conflict effectively; practices early intervention; resolves issues early
  • Effectively communication in both verbal and written form
  • Inspires and develops trust and teamwork
  • Ability to motivate workforce


  • Analyzes problems effectively
  • Demonstrates sound and ethical decision-making, even under pressure
  • Patient; challenges appropriately
  • Open to ideas of others
  • Consistent


  • Communicates effectively with target audience
  • Inspires trust with team; opinion and viewpoint actively sought by others
  • Fosters collaboration
  • Overcomes objections with logic and effective communication skills
  • Able to deliver message of “culture change”; in a positive, constructive and effective manner
  • Is a Leader and a Mentor


  • Invests in own development
  • Pursues opportunities to improve
  • Seeks out internal resources for learning
  • Accountability; embraces the concept of accountability. Acceptance for one’s actions; both positive and negative

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